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According to Daniel Goleman, an internationally known psychologist and author of The New York Times bestseller book, Emotional Intelligence, “Studies of close to 500 organizations worldwide indicate that people who score highest on EQ measures rise to the top of corporations.  Among other things, these “star employees” possess more interpersonal skills and confidence than “regular employees” who receive less favorable performance reviews.”

female employee expressing emotions

Hard skills represent our Intelligence Quotient (IQ), which is considered book or knowledge smarts.  Soft skills represent Emotional Quotient (EQ), which is considered street or people smarts.  While it is necessary for individuals to demonstrate a certain level of expertise in their field, it is their soft skills that give them the competitive advantage.

EQ in People Shows Up in These Soft Skills:

Possesses the ability to empathize and communicate effectively.
Demonstrates resiliency to perform under pressure.
Builds people up, brings them together, and creates a motivating environment.
Establishes trust to build fruitful and productive relationships.
Demonstrates courage to make decisions.
Possesses strength and optimism to persevere through adversity.
Creates a vision for the future.

Here is a Comparison Chart:

chart explaining differences between IQ and EQ

                                                                           Chart Content Source: Key Differences

Good news – EQ can be learned! Our IQ is fixed at birth; our EQ is developed throughout life and with training.  Developing EQ abilities definitely matters for your success and happiness.

Effective EQ in an organization is demonstrated when each employee has the confidence to contribute to their fullest.  A high EQ is also apparent when an organization creates innovative programs, products, and services as well as sustaining exceptional client loyalty.

EQ provides the ability to control your emotions (yourself) to achieve positive outcomes. The choices you make with each interaction and circumstance stem from EQ.  EQ turns an individual contributor into a team player and a manager into a leader. EQ makes an acquaintance into a desired friend.  EQ turns an unhealthy relationship into a stable, loving one. EQ turns a family member into a great role model.  The bottom line…EQ brings greater success.

Be strong, be wise, be delicious!

Nancy